When using remote desktop management programs you can free up your IT for other tasks. It will be much easier to fix and improve the performance of the computers in your network. Computers outside of the network can be repaired as well if they are set up on the system. The IT or repair person will be troubleshooting remotely but will see the same desktop screen that you have up on your computer.
Someone can access your computer from afar and troubleshoot, change settings, or anything else that needs to be done to get the machine up and running again. The ability to share control will free you up from disassembling your PC and hauling it into the tech shop. Larger offices and companies can make very good use of these programs. The company IT will be able to access the computers in the company from his or her office and will save time. IT's spend lots of time, traditionally, walking the beat of the office and going from computer to computer troubleshooting the machines and tuning them up for better performance. The transfer speed can be rather high to make this a quick process. The remote computer is accessed through the network connection. Applications can be changed, updates performed, and downloads placed on the recipient's desktop. Any function can be done while the user is connected and without closing whatever is being worked on. A full desktop screen can be observed by the technician to make it easy to see what may be happening. Screenshots can be captured and kept for reference or research, as in the case of an error message or other special information that may be needed to do a diagnostic on the computer.
Performance can be monitored remotely and information can be recorded as needed. The technician will be able to see what the user had been accessing before the problem occurred. This can be an immense help in the troubleshooting process and allows the tech to make a quicker determination of the problem.
Once the trouble has been identified, the tech can then perform any action necessary to get the computer back to its running state. It can be shut down or restarted if necessary. It can be powered off completely or a hard reboot can be performed. Other possible functions are locking and unlocking, logging on or off, and launching or killing applications.
There are different types of remote desktop control software. Some provide only the simplest access and some provide full access including the override of a computer completely. Basic access levels include the interactive access and the capture capability for screen shots.
The middle of the road programs usually give the user those features in the basic programs plus more. The capability of shutting off the computer remotely, screen cast recordings, remote user chat options, lists of applications on the computer, performance data, inventory, and the ability to print the information. If you are interested in using a remote desktop management program to expedite your company's computers, the premium type program may be what you need. This type will cost a bit more, but will include all of the features of the basic and medium feature programs plus PC scheduling capabilities, inventory of processor data, printer performance, disk drive data, OS hot fixes, and folders containing programs.
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